LTS offers a full array of claims services which can be tapered to the insurer needs. 

Our services begin with a comprehensive assessment to assist in determining benefit eligibility and begin the development of a customized plan of care. 

Ongoing care coordination by experienced professionals will facilitate the thorough implementation of the plan of care  as well as revisions to the plan when needed. LTS works with each company to customize protocols in an effort to satisfy insurer requirements.

LTS unites its national network of seasoned Field Assessors with in house, experienced Care Coordinators to offer the following services:

Comprehensive Assessments:  Field Assessors complete objective assessments for long-term care insurance claimants and  provide accurate and timely documentation insurers need to make eligibility determinations.  This comprehensive information is used as the foundation for assessing the care needs of the client.

Plan of Care Development:  Field Assessors and Care Coordinators establish a plan of care that addresses the claimant’s needs. The plan of care is a comprehensive solution encompassing community resources, formal and informal caregivers and medical equipment.

Ongoing Care Coordination:  On a continuous basis Care Coordinators review the plan of care and modify it as needed to ensure that the claimant obtains and maintains appropriate services.

Care Delivery Services:  Field Assessors will evaluate and train caregivers as needed to assure that insureds are receiving appropriate care from paraprofessionals.  Clinicians will also visit facilities to evaluate the  quality of service delivered.

Medical Information Retrieval:  LTS staff will compile timely, accurate and complete medical information to help in the  adjudication of claims. This service assists claims units by easing the burden of administrative tasks.